Chaos reigns at the Solana Hotel as Mateo and Les find it hard to keep control. Les’s son Liam is now working as the hotel‘s handyman. Gavin and Noreen are not happy after showing up at the hotel and learning their luggage has been lost. Mateo ends up reluctantly coaches Liam in the art of chatting up pretty women. Kenneth and Gavin comfort lately widowed Jacqueline but they end up getting a nasty shock when they think they have seen the ghost of Donald. Joyce Temple-Savage, the new manager of the hotel, secretly watches everything that is going on as she is determined to see the hotel become four star.

Mick is unimpressed when his nice-but-dim brother Pete and his crotchety dad Stan arrive in Benidorm for Pete's stag party. Gavin thinks that Troy has dumped him so he agrees to a date with Emilio. Trudy comes up with a way to get intimate with Mateo, but her plans are scuppered by Les/Lesley. Donald takes Michael and Liam to see Jacqueline perform her erotic striptease at a local club.

Madge has been kidnapped which to Michael witnessed but can The Garveys save her in time? Elsewhere, Sam bets Trudy 20 euros to act ladylike until midnight. Joyce invites Costa Class Magazine's Hotel Critic and instructs Mateo to cook an authentic paella for him.

The British Olympic Synchronised Swimming team are in the local area to train, and Joyce has managed to persuade them to stay at the Solana. Hazel, the team's strict coach, is not impressed by the poor facilities, but agrees to Joyce's idea for a gala display in the hotel pool. Liam ends up escorting the girls on a sight seeing tour along the coast. Madge is keen on Mohammed, the son of a wealthy property developer who knew Mel and Mick and Janice are surprised when they find out that she wants to marry him. Liam is unable to stop the young swimmers joining an 18 -30 booze cruise.

Madge is getting ready for her wedding to Mohammed but after Mick and Michael find Mohammed in a sports bar, they think that he is not quite what he seems. Joyce believes that somebody in the hotel is giving negative stories about the Solana to the local press and she recruits Donald and Jacqueline to spy on the staff. A trick is played on Sam by Trudy and she convinces her that she had unprotected sex with Liam while she was drunk.

Joyce becomes convinced that new guest Mrs Simmonds is the hotel assessor, but her attempts to impress do not start smoothly when Mrs Simmonds witnesses Joyce evicting a furious Kenneth from his salon for late payment of rent. The hotel is also playing host to underworld figures Lennie and Neville, who gave Donald a hard time when he was in prison. Mick tells his family that all of the sunbed shops Mel left them have been destroyed by fire, and an angry Madge attacks him, before being denounced in turn by Michael. Can the family set aside their differences?