When gamers invade Cloud 9 for the release of a hot new video game, Jonah tries to help Amy secure herself a copy of the game, which takes them on an unexpected adventure. Mateo helps Garrett make a good impression on one of his heroes. Glenn and Sandra try to stand up for themselves with customers and end up instigating a breastfeeding "nurse-in."

When Mateo gets injured, Jonah tries to help him avoid Cloud 9 compensation for fear of his immigration status being revealed. Meanwhile, Amy attempts to convince everyone that she likes Kelly.

During the coronavirus pandemic, Amy and Jonah try to bring order to the chaos in Cloud 9 while being pulled in multiple directions. The employees learn what it means to be "heroes," while Amy and Jonah's impending move to California looms large.

With the floor supervisor position available, Jonah decides to throw his hat in the ring, much to Dina's chagrin. Glenn and Mateo struggle to find the right balance in their working relationship. Garrett tries to prove he's been in love before.

On the day of Cloud 9's "In-store-vaganza," Dina finally gets the chance to step up to the plate and run the store. Garrett and Cheyenne search for a mysterious smell. Jonah finds himself excited about a new opportunity.

After returning from quarantine, Glenn enlists Cheyenne and Bo's help to get Dina to relinquish control. Jonah and Mateo have second thoughts about helping Sandra with her cat's medical needs. Garrett struggles with customer returns.

When the employees start to worry about Jonah's emotional state, Mateo, Glenn and Sandra try to help him move on after Amy. Cheyenne is forced to shadow Carol for the day. Garrett helps Dina search for a secret location in the store.

Glenn is confused by Zephra's new store policies and enlists Sandra and Marcus to help figure out what's going on. A memory lapse causes Jonah to question his friendship with Garrett. Cheyenne and Mateo face an unexpected challenge.

With Carol's lawyer at Cloud 9 to depose the employees, Jonah tries to ease Glenn's nerves. Mateo enlists Sandra's help hiding the details of his work arrangement while Dina grows concerned about Garrett's behaviour at customer service.

On the day of Store 1217's first deep cleaning since the pandemic began, Glenn ropes Garrett into throwing a party to cheer up the employees. Dina needs Cheyenne's guidance when her ability to run the store is compromised. Jonah tries to help Mateo.