When a new Cloud 9 initiative forces employees to be friendlier to their customers, Amy ends up getting to know Jonah's parents - and learns he hasn't been completely truthful with them. The new policy also inspires Garrett and Dina to find out who can hold a smile longer.

Amy joins Jonah for lunch with his parents and brother, but she's caught off guard by their dynamic. Dina worries about being spontaneous when her new boyfriend surprises her at work. Garrett and the others create a game around the store's customers.