Airline personnel talk about underwear with rap star Sisqo, singer of the "thong song", and an angry family tries to prove their toddler is less than two years old so he can travel free in this high-flying new series that provides viewers with complete access to the inner workings and emotional stories behind the daily life of Southwest Airlines.

A passenger tries to con his way on to a Southwest Airlines flight, a customer service supervisor must find volunteers to leave two overbooked flights, and flight attendants help a Price Is Right contestant practice before the taping of a show. Grab your boarding pass and join us for another episode of this high-flying series that reflects our love-hate relationship with commercial aviation.

It's a day of tension at Southwest Airlines. Erik faces the worst nightmare of all ramp workers. For the first time, he must push a $40-million plane out of a tiny gate, knowing that a mistake can cost the company millions of dollars and Erik his job. In baggage claims, David has to control his own nerves when a customer insists that the airline lost her luggage. And supervisors at LAX must confront a swarm of dangerous bees that has set up a hive at Gate 13.

A blizzard in Chicago causes massive cancellations and delays at Southwest Airlines. Two honeymooners rush to make it to Los Angeles in time to catch a flight to Tahiti, but with most flights grounded, they may not make their connection. A group of teenage Eminem fans, who flew all the way from Idaho to LA to see their idol, discover it may be a long time before they set eyes on him.

There isn't much goodwill on earth for the Southwest Airlines staff during the holiday season. Customer service supervisor Mike Carr has to tell an inebriated passenger that too much Christmas spirit can be a bad thing. Supervisor Yolanda confronts an angry flyer who's lost his paper ticket and refuses to buy another. And assistant station manager Ginny Bona nearly puts two unaccompanied minors on the wrong plane.