When Ben dons a hip new fedora, the attention he gets from Heather troubles Roman. But once it becomes clear that there's a problem, Heather reveals that her seeming infatuation with Ben is harmless after all. Meanwhile, after a self-help guru's arrest for tax evasion causes Alice to lose faith in him - and herself - it's up to Crystal to restore her self-confidence.

Ben's hockey idol is coming to visit the arena and Ben must convince him of their organization's family values in order to land him as coach of their hockey team. Crystal is distraught when her pet dog dies and everyone is walking on eggshells. Alonzo gets a chance to film a commercial but Alice is more excited than he is.

The arena hosts a leadership conference with 3 charismatic leaders that turn out to be self-absorbed jerks. Crystal decides she needs to contribute to the arena's operation, much to Ben's dismay.

The arena puts on a wedding for two valued employees. Roman and Heather have their first fight. Ben struggles with the age difference with his girlfriend.