Luke has had enough… Bron has been avoiding him and he needs to know where he stands in her life. Confronting her, Luke demands to know why she insists on messing with his emotions. Despite attempts to avoid the real issue, Bron is faced with an insistent Luke — he wants her to let him know what she wants, needs, expects from him. Bron takes that ultimatum with her on her paramedic shift.

Things soon become clearer when she and Ben attend a motor vehicle accident and find an old couple injured in their campervan. When Donald refuses to leave the woman he has loved all his adult life, Bron is shown the meaning of true love. The elderly couple dies together as they would have wanted, and Bron realises that true love still exists in this messed-up world. But does it exist for her?

Von is not happy with the arrival of her next-door neighbour on the ward. Hazel lives alone, is an alcohol abuser, and Von does her best to keep away from the situation as the rest of the staff debate the rights and wrongs of treating someone who is so obviously her own worst enemy. Mitch, however, is not about to give up on Hazel and puts pressure on Luke to help him ignore hospital policy and operate on the woman. Someone has to reach out and help this woman… is Luke the man to do it?

Jard is smitten — in the professional sense — by the arrival of an unidentified man who does not seem to have a friend in the world. But the patient's arrival on the ward seems to coincide neatly with the outbreak of several minor fires, and Jared soon realises that his patient is a little too handy with a box of matches. Jared has to take the man with him to be constantly supervised while waiting for a psychiatric evaluation.

While everyone else is trying hard to reach out to their patients, Connor is doing his damnedest to shut his up. Ralph takes incessantly, about everything, but like so many people in the world is largely dismissed. Given everything else that is happening on the ward today, Connor is compelled to take some time to get to know Ralph and is surprised to find he has a lot to offer.